New business in Installed Base Management
After sales services, spare part deliveries and maintenance work expand the value received by the client and thereby open doors for new business. In order to create a profitable after sales business, a controlled delivery base is needed with itemized deliveries and information on their service life. The management of a delivery base also contributes to risk management; any recalls of products can be conducted in a controlled manner. The data gathered during the known service life of the products can also be utilized in the development of new products.
With the help of Modultek’s solutions, the data accumulated from various sources concerning the delivered products – whether the company’s own, mediated or outsourced products – and related documentation are gathered and made consistent. Product and spare part data as well as after sales services are itemized in order to enable their management in item structures – alongside the manufacture structure, if applicable. A functional spare part supply is also easy to share and publish in various catalogs, spare part portals or web stores, for example.